The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.
We are planning on the basis that this could continue for a period of time including for the remainder of this week.
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Overview
The complainant, Mr C, complained that a local enterprise company did not adequately assess the possible economic impact on his business of a project they were funding.
Specific complaint and conclusion
The complaint which has been investigated is that Moray, Badenoch and Strathspey Enterprise did not adequately assess the impact on Mr C's hotel business of a project they were funding (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018