Overview
The complainant (Mr C) raised a number of concerns about Aberdeen City Council (the Council)'s handling of his objection to his neighbours planning application for an extension to the neighbouring property.
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) failure to consider Mr C's request for a site visit by the Committee (upheld);
- (b) dissatisfaction with the formal reply to Mr C's complaint about the failure to consider the site visit request (not upheld); and
- (c) failure to consider the planning application properly (not upheld).
Redress and recommendation
The Ombudsman recommends that the Council ensure that appropriate procedures are in place so that the Committee is made aware of any requests for site visits that are made, and responds to them appropriately.
The Council have accepted the recommendations and will act on them accordingly.