Overview
The complainant, Ms C, raised a number of concerns about the way in which The Scottish Commission for the Regulation of Care (the Care Commission) handled the inspection of nursery premises owned by her.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) it was inappropriate for the inspection and subsequent report to have been carried out by officers against whom Ms C had complained (not upheld);
- (b) criticisms levelled against Ms C's establishment in the inspection report were not put into context (not upheld); and
- (c) the inspection was not carried out in accordance with the Care Commission's procedures (not upheld).
Redress and recommendations
The Ombudsman recommends that, in order to avoid confusion, when making recommendations to service providers the Care Commission should ensure that they are clear, specific and measurable.
The Care Commission have accepted the recommendations and will act on them accordingly.