Overview
The complainant (Mrs C) raised a number of concerns about the care of her father (Mr A). She complained about aspects of Mr A's nursing care and also the amount of medication which he was given.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) management of Mr A's catheter was poor (upheld);
- (b) nursing staff did not adequately monitor Mr A (not upheld);
- (c) contradictory reasons were given for the bruising on Mr A's forehead (not upheld); and
- (d) the quantity of drugs given to Mr A was excessive (not upheld).
Redress and recommendations
The Ombudsman recommends that the Board apologise to Mr A's family for their failure to adequately manage Mr A's catheter and for the distress which this caused to Mr A and his family.
The Board have accepted the recommendations and will act on them accordingly.