Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to provide updates on existing cases.

We are planning on the basis that this could continue for a period of time including for the remainder of this week.

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Please be assured we are doing all we can and will provide updates on our website.

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Investigation Report 200502814

Overview

The complainant, Ms C, complained that her client, Mr A, was treated unfairly in the way his Council Tax arrears were pursued.

Specific complaints and conclusions

The complaints which have been investigated are that:

(a) it was not reasonable to pursue Mr A's Council Tax arrears after six years without notification (not upheld); and
(b) the Council failed to link Mr A's old account to his new one, thus making it difficult to pursue his arrears (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make in this case.