Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Class 5: How we manage our human, physical and information resources

Under Class 5 we publish information about how we manage our human, physical and information resources.

Information about our resource management

The following documents are not currently available online. Please contact us if you would like to see them:

  • HR handbooks
  • Job descriptions
  • Job specifications
  • Recruitment and selection policies and procedures
  • Personnel policies and procedures

Updated: August 31, 2026