Friday 16 October - Sunday 18 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Will the Ombudsman's recommendations be accepted?

Organisations usually comply with our recommendations, and we always follow up rigorously to make sure this happens.  However, if an organisation did not comply, the Ombudsman can take action to draw attention to this.

Section 16 of the Scottish Public Services Ombudsman Act 2002 says that we can lay a special report before the Scottish Parliament when an investigation report finds that someone suffered injustice or hardship because of maladministration or service failure, and this has not been, or will not be, remedied.

Since the SPSO was set up in 2002, we have not needed to issue a special report.  If we did do so, it would be for Parliament to decide what, if any, action to take.

You can search our reports here.

Updated: March 17, 2021