The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Most of the work of considering complaints is done by SPSO staff called Complaints Reviewers. We receive around 4000 complaints every year. The SPSO Act 2002 allows the Ombudsman to delegate functions, which means that they can ask other people to do things on their behalf, such as look at complaints.
The How we handle complaints section of this website explains how we look into complaints.
Updated: June 2, 2025