The SPSO operates on the Scottish Government’s IT network. The two main reasons for this are that it allows us to conduct our business in a secure IT environment with an exceptional level of online protection, and because sharing services with other publicly-funded organisations is highly cost-effective. Using this network in no way impinges on our independence or the confidentiality of our communications and we have strict agreements with all parties involved in supporting and maintaining our IT services to ensure this.
Friday 16 October - Sunday 18 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Why does SPSO use gov.scot email addresses?
Updated: June 20, 2019