The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
We look at complaints about most organisations providing public services in Scotland. These include councils, the National Health Service, housing associations, water providers, prisons, the Scottish Government, colleges and universities and many other Scottish public organisations.
If after reading the list you aren't sure if we can look at a complaint about an organisation, please call us on our Freephone number above.
Updated: January 6, 2020