The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Ombudsmen deal with complaints from ordinary citizens about certain public bodies or organisations providing services on their behalf.
The SPSO looks into complaints about most organisations providing public services in Scotland. Our job is to give an independent and impartial decision on complaints and we also have a statutory role in improving complaints handling by organisations under our remit.
Updated: April 20, 2018