We usually make recommendations where we find that something has gone wrong, to help put things right and to try to stop the same thing happening to someone else. We always follow these up to make sure that they are carried out. You can search our reports and recommendations here.
Where possible, we work collaboratively with customers and organisations to help resolve complaints, in cases where it could result in a better or quicker outcome for a customer or learning for an organisation without the need for investigation – of course, this always depends on the individual circumstances of each case.