Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

SPSO Conference 2023: resources available!

Our SPSO Conference 2023: Supporting Good Complaints Handling in a Changing World took place this year on Thursday 16 November 2023 at Murrayfield Stadium, Edinburgh.

Thank you to all who attended. Following your feedback and questions raised on the day, we are pleased to share the following resources:

  • Outcomes from the vulnerability workshop
  • FAQs document
  • Article ‘Enabling Complaint Handler Wellbeing’ 

Please note that these documents are not official guidance from SPSO.

You can find the resources and further information on the conference web page.

Updated: January 12, 2024