Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Sharing Intelligence for Health & Care Group annual report published

SPSO is a member of Healthcare Improvement Scotland's Sharing Intelligence for Health and Care Group (SIHCG).

Today we are pleased to share the annual report of the group's work in 2020-21, on behalf of Healthcare Improvement Scotland. This is the sixth annual report from the group.

This report summarises key points about the work of the group between April 2020 and March 2021. This is a time period that coincided with two national ‘lockdowns’ in Scotland in response to the COVID-19 pandemic. Throughout the pandemic, the group has continued to share, consider, and respond to intelligence about the quality and safety of care delivered by 18 NHS boards. The report also renews and updates the group’s commitments for the future. This includes how the group is addressing some important issues to ensure it is effective in how it shares, considers and responds to intelligence about the quality and safety of care.

SIHCG Annual Report 2020-21 (PDF, 1.1MB)

Updated: November 26, 2021