Overview
The complainant (Mr C) raised a number of concerns about the way in which The Highland Council (the Council) dealt with an allegation of examination malpractice against his son (Mr A). In particular, he said that they failed to follow Scottish Qualifications Authority (SQA) guidance.
Specific complaint and conclusions
The complaint which has been investigated is that the Council failed unreasonably to follow SQA guidance on candidate malpractice when dealing with an allegation involving Mr A (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- provide Mr A with a letter of apology for the failures identified;
- make their secondary schools aware of the outcome of this complaint and of the importance of following available guidance; and
- liaise with SQA about the means by which they should document their procedures for dealing with such matters.
The Council have accepted the recommendations and will act on them accordingly.