Overview
The complainant (Mr C) raised a number of concerns that his General Practitioners (GPs) failed to take timely action to fully investigate the symptoms he was reporting during five visits to his GP Surgery (the Practice) between August and November 2012. He complained that this led to a delay in the diagnosis of his testicular cancer.
Specific complaint and conclusion
The complaint which has been investigated is that the GPs failed to take the appropriate steps to diagnose Mr C's testicular cancer promptly (upheld).
Redress and recommendations
The Ombudsman recommends that the Practice:
- issues a written apology for the failings identified in this report; and
- ensures that GPs 1 and 3 reflect on their practice in relation to these events and discuss any learning points at their next appraisal.
The Practice have accepted the recommendations and will act on them accordingly.