Overview
The complainant (Mrs C) questioned the care and treatment given to her late husband (Mr C) on 3 October 2011. Mr C died early the next day.
Specific complaints and conclusions
The complaints which have been investigated are that staff at the Accident and Emergency (A&E) Department of Borders General Hospital (the Hospital):
- (a) failed to thoroughly assess and treat Mr C during his first attendance on 3 October 2011 (upheld); and
- (b) unreasonably discharged Mr C home on 3 October 2011 (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) apologise sincerely to Mrs C for their failures concerning the care and treatment given to Mr C; and
- (ii) apologise to Mrs C for unreasonably discharging Mr C on the evening of 3 October 2011.
The Board have accepted the recommendations and will act on them accordingly.