Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 201202918

  • Report no:
    201202918
  • Date:
    December 2013
  • Body:
    Scottish Prison Service
  • Sector:
    Scottish Government and Devolved Administration

Overview
Mr C, who was a prisoner, complained to HMP Glenochil (the Prison) about the unreasonable delay in finalising his post programme report for the Core Sex Offender Treatment Programme.  In addition, Mr C complained that the Prison failed to take appropriate steps to resolve his complaint.

Specific complaints and conclusions
The complaints which have been investigated are that:

  • (a) there was an unreasonable delay in completing Mr C's post programme report (upheld); and
  • (b) the Prison failed to take appropriate steps to resolve Mr C's complaint (not upheld).

Redress and recommendations
The Ombudsman recommends that the Scottish Prison Service (SPS):

  • (i)  review the current resourcing and management of Sex Offender Treatment Programmes to ensure appropriate steps can be taken to avoid unnecessary delays in completing post programme reports.

The SPS have accepted the recommendation and will act on it accordingly.

Updated: December 11, 2018