Overview
The complainant (Mrs C) raised a number of concerns regarding the nursing care provided to her late mother (Mrs A) during an admission to the Royal Alexandra Hospital in Paisley (the Hospital) from 12 October 2010 until her death on 16 October 2010.
Specific complaint and conclusion
The complaint which has been investigated is that there were several unacceptable shortcomings in care during Mrs A's admission to the Hospital in October 2010 (upheld).
Redress and recommendations
The Ombudsman recommends that Greater Glasgow and Clyde NHS Board (the Board):
- (i) provide him with an update regarding their implementation of the introduction of the Liverpool Care Pathway;
- (ii) consider the Adviser's comments on the several failings in Mrs A's end of life nursing care and draw up and implement an action plan to address these failings;
- (iii) conduct a significant events review of this case; and
- (iv) apologise to Mrs C for the failures identified in this report.
The Board have accepted the recommendations and will act on them accordingly.