Overview
The complainant (Ms C) raised a number of concerns on behalf of Mr A's family that Mr A was not admitted to an in-patient facility for mental health and that there were failures in communication between the medical and mental health teams treating Mr A.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) Greater Glasgow and Clyde NHS Board (the Board) failed unreasonably to admit Mr A to hospital (not upheld); and
- (b) there was no reasonable communication between the teams to whom Mr A was or should have been referred, including the Royal Alexandra Hospital, the intensive home treatment team, the community mental health team and the alcohol problems clinic (upheld).
Redress and recommendations
The Ombudsman recommends that the Board:
- (i) review the coordination of the relevant services to ensure the failures identified in this report are addressed; and
- (ii) apologise to the family.