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Investigation Report 201001398

  • Report no:
    201001398
  • Date:
    July 2011
  • Body:
    The City of Edinburgh Council
  • Sector:
    Local Government

Overview
The complainant (Ms C) complained about The City of Edinburgh Council (the Council)'s decision to refuse her application for a disabled parking bay outside her home.

Specific complaint and conclusion
The complaint which has been investigated is that the Council failed to fulfil their statutory duties with regard to parking provision for disabled residents (upheld).

Redress and recommendations
The Ombudsman recommends that the Council:

  • (i) review their policy for considering applications for disabled parking spaces to take into account the individual circumstances of residents within the CPZ; and
  • (ii) reconsider Ms C's application for a disabled parking bay on X Street, taking account of her special circumstances.

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Updated: December 11, 2018