Overview
The complaint concerns the withdrawal of an offer of housing, which the complainant (Ms C) alleged was both unfair and inflexible and not in compliance with the West Highland Housing Association Ltd (the Association)'s allocations policy.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the offer was unfairly rescinded for reasons that did not comply with the Association's allocations policy (upheld); and
- (b) the Association discriminated against Ms C and treated her inflexibly (upheld).
Redress and recommendation
The Ombudsman is satisfied that the Association's offer of housing provided a suitable remedy to the complaint. Therefore, she has no recommendations to make.