Overview
The complainant (Mr C) complained that the Scottish Information Commissioner had breached a deadline for issuing a decision notice on a number of Freedom of Information requests.
Specific complaint and conclusion
The complaint which has been investigated is failure to issue various decision notices within a period of four months (not upheld)
As the investigation progressed, I identified issues concerning the complaints procedure of the Office of the Commissioner. I, therefore, informed the Office of the Commissioner and Mr C that the investigation would additionally consider whether the complaints procedure was adequate for handling the circumstances surrounding Mr C's complaint.
Redress and recommendations
The Ombudsman recommends that the Commissioner:
- (i) streamline their complaints procedure; and
- (ii) consider whether or not to implement an unacceptable actions policy for service users.