Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200502807

  • Report no:
    200502807
  • Date:
    January 2007
  • Body:
    Loch Lomond and The Trossachs National Park Authority
  • Sector:
    Local Government

Overview

The complaint concerned the decision to issue a Provisional Tree Preservation Order (TPO) on trees on land owned by the complainant (Mrs C) and that, in the subsequent decision to confirm the TPO, she said that the Director of Planning failed to represent properly her objections to the Planning and Development Control Committee.  Later, when Mrs C complained to the Chief Executive, she said he failed to consider the matter properly.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a) the Director of Planning failed to represent properly her objections to the Planning and Development Control Committee (not upheld); and
  • (b) the Chief Executive failed to consider her complaint properly (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018