Overview
The complainant (Ms C) raised a number of concerns that her mother (Mrs A) had not been properly supervised by staff resulting in a number of falls which were not properly recorded or notified. Ms C also complained that she was not properly notified of her mother’s death and that Greater Glasgow and Clyde NHS Board failed to respond properly to her complaints.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Board failed to properly supervise Mrs A and allowed her to fall on a number of occasions which were not properly reported (not upheld);
- (b) the Board failed to properly notify Ms C of her mother’s death (not upheld); and
- (c) the Board failed to respond to her complaint accurately (no finding).
Redress and recommendations
The Ombudsman has no recommendations to make.