The complainant raised concerns about his session with a counsellor, including an alleged breach of confidentiality, the counsellor's attitude and the lack of information given to him about the counselling. He also complained about the handling of his complaint.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501135
Updated: December 11, 2018