The complainant (Miss C) raised concerns that her mother had received inadequate care and treatment at her GP practice (the Practice) between 20 January 2000 and 26 September 2000. Miss C was also concerned about the length of time taken by the Practice to respond to her complaint.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200502445
Updated: December 11, 2018