The complainant's father died in August 2004. She was concerned that his cancer had not been diagnosed during a hospital admission in April 2004. She also raised a number of concerns about the care provided during his stay in August 2004; that he had been left dirty, his fluid intake was not monitored and he was thirsty and his sanitary needs were not adequately dealt with. She was also aggrieved that he was told he had cancer in a public ward and without a member of his family present.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200502688
Updated: December 11, 2018