Mr A was referred to the Scottish Liver Transplant Unit (SLTU) in Edinburgh by his Consultant in Glasgow, for assessment for inclusion on the transplant list but was not considered suitable for inclusion. Mr A's uncle sought to challenge this decision and obtain a second opinion. This took several months and unfortunately Mr A died before a reassessment was possible. Mr C complained that Mr A had not received adequate care or proper assessment.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200500603 200500688
Updated: December 11, 2018