Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200502864

  • Report no:
    200502864
  • Date:
    October 2006
  • Body:
    University of Strathclyde
  • Sector:
    Universities

Overview

The complainant raised concerns about the complaints procedure and the way in which his complaint was investigated.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  Mr C’s complaint was not properly investigated (not upheld); and
  • (b)  the University’s complaints procedure is inadequate (not upheld).

Redress and recommendation

The Ombudsman has no recommendation to make.

Related reading

Updated: December 11, 2018