The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant was dissatisfied with the Appeal Board’s decision not to uphold his appeal against the level of award granted upon completion of a post graduate qualification. The complaint was that the Appeal Board had failed to consider all relevant factors affecting the complainant’s academic performance.
Specific complaint and conclusion
The complaint which has been investigated is the Handling of Appeal (not upheld).
Recommendation
The Ombudsman has no recommendation to make.
Updated: December 11, 2018