Overview
The complainant raised a number of concerns about the standard of classroom accommodation in his daughter's Primary School and the way those complaints had been dealt with by the City of Edinburgh Council (the Council).
Specific complaints and conclusions
The complaints which have been investigated are:
- (a) the Council's alleged failure to address seven concerns first identified by Mr C in an email of 6 September 2004 within a reasonable timescale (partially upheld); and
- (b) promises of action to be taken given in correspondence were either delayed or not implemented at all (partially upheld).
Redress and recommendation
The Ombudsman recommended that the Council review their complaints handling procedures for complaints concerning their services to children and young people.
The Council responded that the Director of Children and Families had instructed a major review of the Department's complaints handling procedures.