Overview
The complainant (Mr C) complained that South Lanarkshire Council (the Council) failed to enforce a planning condition that would have provided him with access to the rear of his property and failed to explain why; that the Council failed to progress alternative arrangements; and failed to respond effectively to his complaint.
Specific complaints and conclusions
The complaints which have been investigated are that the Council:
- (a) failed to enforce a planning condition (not upheld);
- (b) failed to provide appropriate explanations (upheld);
- (c) failed to progress alternative arrangements (not upheld); and
- (d) failed to respond appropriately to a complaint (upheld).
Redress and recommendations
The Ombudsman recommends that the Council:
- (i) apologise to Mr C for their failures; and
- (ii) review their procedures to ensure that complaints are dealt with through the complaints process and that staff are reminded of the need to ensure accuracy in replies.