The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complaint concerned the way in which a planning application was handled. In particular, there was an allegation that the Inquiry Reporter misdirected himself.
Specific complaint and conclusion
The complaint which has been investigated is that the Inquiry Reporter misdirected himself and refused the appeal on grounds that did not pertain to the application made (not upheld).
Redress and Recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018