Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200501874

  • Report no:
    200501874
  • Date:
    October 2006
  • Body:
    Scottish Executive Inquiry Reporters Unit
  • Sector:
    Scottish Government and Devolved Administration

Overview

The complaint concerned the Reporter's handling of a planning appeal against the refusal of planning permission by Perth and Kinross Council (the Council) for the change of use from an established traveller pitch to form three permanent traveller pitches near the village in which Mr C lives (referred to as village X).  Mr C contended that the Reporter failed to deal with the appeal in accordance with the proper procedure and that, as a consequence of the flawed decision to uphold the appeal and grant planning permission, the development would have an adverse effect on his property.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  the Reporter failed to consider properly the planning history of the use of site (not upheld);
  • (b)  the Reporter failed to gather and consider properly all relevant planning factors before deciding the appeal (not upheld); and
  • (c)  the Reporter failed to consider properly issues relating to amenity and road safety (not upheld).

Redress and recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018