The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainants (Mr and Mrs C) complained that, despite their paying a regular service charge, Loreburn Housing Association (the Housing Association) has failed to maintain properly the communal garden ground around their house.
Specific complaint and conclusion
The complaint which has been investigated is the failure of the Housing Association to maintain properly the communal garden ground (not upheld).
Redress and recommendations
The Ombudsman has no recommendations to make.
Updated: December 11, 2018