The complainant raised concerns that she repeatedly had to report problems with her property to Hillcrest Housing Association (the Association) before they were dealt with. She complained that she experienced long delays before necessary repairs were carried out.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200503292
Updated: December 11, 2018