Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200502580

  • Report no:
    200502580
  • Date:
    October 2006
  • Body:
    Highland NHS Board
  • Sector:
    Health

Overview

The complainant raised a number of issues regarding his treatment during and following a hospital admission.

Specific complaints and conclusions

The complaints which have been investigated are that:

  • (a)  staff administered injections without the complainant's permission (not upheld); and
  • (b)  staff failed to provide Mr C with home oxygen (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Related reading

Updated: December 11, 2018