The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complainant's father suffered profuse haemorrhaging after an endoscopy. His son raised concerns about whether the procedure was conducted with a reasonable degree of care.
Specific complaint and conclusion
The endoscopy was not carried out with a reasonable degree of care and caused a haemorrhage (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.
Updated: December 11, 2018