The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
Mr and Mrs C complained that Mrs C's GP should have referred her to a specialist earlier. Her cancer would then have been identified earlier and her quality of life might have been better.
Specific complaint and conclusion
The complaint which has been investigated is that Mrs C experienced undue delay in referral to a specialist (not upheld).
Redress and recommendation
The Ombudsman has no recommendation to make.
Updated: December 11, 2018