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At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

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Investigation Report 200500245

  • Report no:
    200500245
  • Date:
    October 2006
  • Body:
    Cairngorms National Park Authority
  • Sector:
    Local Government

Overview

The complainant (Mr C) raised concerns that the Cairngorms National Park Authority (the Authority) failed to treat his planning application in a fair and consistent manner, in that it called in his application but had not called in a similar one; that the time taken to decide the application was excessive; and that the Authority failed to decide the application at the site visit after saying they would.

Specific complaints and conclusions

The complaints which have been investigated are:

  • (a)  failure to treat Mr C's application in a fair and consistent manner compared to another (not upheld); and
  • (b)  the time taken to determine the application was excessive and the Authority failed to make a decision at a site visit after saying they would (not upheld).

Redress and recommendations

The Ombudsman has no recommendations to make.

Updated: December 11, 2018