The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Overview
The complaint concerned the actions of a GP at a home visit. The complaint was that the GP failed to carry out an adequate examination of the patient or arrange for her to be admitted to hospital.
Specific complaint and conclusion
The complaint which has been investigated is about the failure of GP 1 to carry out an appropriate examination or admit Mrs C to hospital (no finding).
Redress and recommendation
The Ombudsman has no recommendation to make.
Updated: December 11, 2018