Monday 19 October: Complaint form offline

The supplier of our case management system has confirmed that they are experiencing a significant technical issue.

At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.

Please be assured we are doing all we can and will provide updates on our website.

For an all service update: Service update | SPSO

Investigation Report 200502537

  • Report no:
    200502537
  • Date:
    November 2006
  • Body:
    Grampian NHS Board
  • Sector:
    Health

Overview

The complainant raised a number of concerns about the care she received from psychiatric services in Aberdeen and Elgin.

Specific complaints and conclusions

The complaints from Ms C which have been investigated are that:

  • (a) her condition was originally misdiagnosed in 1999 and continues to be so (not upheld);
  • (b) she received incorrect medication which has worsened her condition (not upheld); and
  • (c) the clinical judgement exercised by those involved was questionable as no regard was placed on her evolving medical history (not upheld).

Redress and Recommendation

The Ombudsman has no recommendations to make.

Updated: December 11, 2018