Overview
The complainant (Mrs C) raised a number of concerns about her housing circumstances, specifically in relation to the condition her current maisonette was in when allocated to her in 2004, to the attitude of a Housing Officer who visited her home and at the failure of the Glasgow Housing Association (the Association) to rehouse her husband and herself.
Specific complaints and conclusions
The complaints which have been investigated are that:
- (a) the Association offered Mr and Mrs C their present home in May 2004 with poor flooring (not upheld);
- (b) the Association did not properly investigate Mrs C's complaints about the attitude of a Housing Officer who visited her home on 29 July 2005 (not upheld); and
- (c) the only offers of permanent rehousing made by the Association have been unsuitable (not upheld).
Redress and recommendation
The Ombudsman has no specific recommendation to make.