University of Glasgow - complaint was from a woman (referred to in this report as Ms C) – a research assistant formerly employed by the University of Glasgow (the University) at which she was studying for a post graduate degree. Ms C made a formal complaint against the University about the quality of the supervision she received during her PhD studies and exhausted the authority’s internal complaints procedure. The complaint was dismissed formally by the University on 5 April 2005. Ms C subsequently made a request for an external review to the Ombudsman, alleging that there was administrative fault or service failure by the University which caused her injustice and hardship
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501345
Updated: December 11, 2018