Complaint about the Scottish Executive Health Department - complaint was from a group of patients (referred to in this report as the Group) representing the former patients of a general practitioner (GP A). The Group complained that the Scottish Executive Health Department (SEHD) failed to properly manage and advise them on the application process for the replacement of GP A or the appeal against appointment by another GP (GP B).
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200402200
Updated: December 11, 2018