Complaint about Lothian NHS Board, University Hospitals Division - 1. On 31 July 2003 my office received a complaint from a woman (referred to in this report as Mrs C) against Lothian University Hospitals NHS Trust about the care and treatment her late daughter (Ms C) received at the Western General Hospital (WGH) in Edinburgh. Mrs C was also dissatisfied at the outcome of an Independent Review Panel (IRP) into her original complaint.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report TS0105_04
Updated: December 11, 2018