Complaint about Grampian NHS Board - complaint was from Mrs C about the care and treatment her late Mother, Miss C, received at Dr Gray’s Hospital, Elgin (the Hospital) and the way in which her subsequent complaint was handled.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200301943
Updated: December 11, 2018