The City of Edinburgh Council - complaint was from an applicant for planning permission (Mrs C) who claimed that the City of Edinburgh Council (the Council) had mishandled her application for change of use of a property to form a crèche/nursery which had been refused under delegated powers.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501503
Updated: December 11, 2018