Irvine Housing Association - complaint was from Mr C who complained that Irvine Housing Association (the Housing Association) had failed in its responsibilities regarding the pruning of trees on the street outside his home. This he claimed led to overshadowing which affected his bedroom and patio and also caused problems with his television reception. Mr C was also concerned about the potential risks of large trees next to his home in high winds.
Monday 19 October: Complaint form offline
The supplier of our case management system has confirmed that they are experiencing a significant technical issue.
At present, we have no access to the case management system and we are currently unable to take new Public Service Complaints or provide updates on cases. We are planning on the basis that this could continue for a period of time including next week.
Please be assured we are doing all we can and will provide updates on our website.
For an all service update: Service update | SPSO
Investigation Report 200501924
Updated: December 11, 2018